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RelayHealth
Web Site Privacy Policy
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Overview
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Privacy
is important to RelayHealth Corporation
("RelayHealth"), a responsible participant in the
health care industry. RelayHealth's corporate policy is to
protect the privacy and confidentiality of our customers and
those individuals whose health care information may be identified
within the transaction data services supplied by RelayHealth to
our customers. This Privacy Policy describes what information
RelayHealth collects and how that information is protected and
used.
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RelayHealth
operates under the following set of strict privacy principles:
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- The only
information RelayHealth obtains about an individual visitor to
its Web Site is information supplied voluntarily by that
visitor.
- Information
supplied by a visitor that could be used to identify or contact
that visitor, such as name, e-mail address or other similar
information ("Personal Information"), will not be
disclosed to anyone unless the visitor indicates that
RelayHealth may do so.
- RelayHealth
may share statistical information about its visitors as a group,
such as usage habits, demographics and similar information that
cannot be used to identify or contact visitors ("Aggregate
Information"), with any partner of RelayHealth. However,
RelayHealth will not share Personal Information about a visitor
at any time without the visitor's permission.
- Personal
Information about an individual contained within e-health
transactions, reports and other summaries derived from e-health
transactions, or within administrative information necessary to
conduct e-health transactions, that can be used to identify or
contact that individual will be protected by RelayHealth as
"Individually Identifiable Health Information" in
accordance with the requirements and definitions of the Health
Insurance Portability and Accountability Act (HIPAA) of 1996
(Public Law 104-191) and any implementing regulations.
- RelayHealth
will also observe all other state and federal laws relating to
transmission, storage, and access to medical records and other
health care data.
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The
following describes our information gathering and dissemination
practices for this Web Site:
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Disclosure
of Personal Information
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Except as set forth herein, RelayHealth will not disclose to
unaffiliated companies any Personal Information about our
visitors and customers. Any Personal Information provided to
entities affiliated with RelayHealth will be treated in
accordance with the terms of this Privacy Policy.
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Except as set forth herein, RelayHealth will not disclose to
unaffiliated companies any Personal Information contained within
payment processing or e-health transactions. Any Personal
Information provided to entities affiliated with RelayHealth will
be treated in accordance with the terms of this Privacy Policy.
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RelayHealth will consider, and may release, Personal Information
to third parties to comply with law or to protect the rights,
property or safety of RelayHealth and our customers.
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RelayHealth may provide to third parties Aggregate Information
that does not allow the individuals to be identified or
contacted.
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Registration
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The RelayHealth Site requires visitors to register either before
accessing the Web Site or as a requirement to access specific
portions of the Web Site. Registration includes the collection of
contact information such as visitor name and e-mail address.
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IP
Addresses
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An IP address is a number assigned to your computer for accessing
the Internet. All computer identification on the Internet is
conducted with IP addresses, which allow computers and servers to
recognize and communicate with each other. RelayHealth collects
IP addresses in order to conduct system administration, report
aggregate information to sponsors and advertisers, and to conduct
site analysis. If a visitor requests pages from the RelayHealth
Web Site, the RelayHealth servers enter the visitor's IP address
into a log. To maintain visitor anonymity, RelayHealth does not
associate IP addresses with records containing Personal
Information. However, RelayHealth will use IP addresses to
identify any visitors who refuse to comply with RelayHealth terms
of service, and to identify visitors who threaten our service,
site, or customers.
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Cookies
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The RelayHealth Site may place a text file called a
"cookie" in the browser files of your computer. Cookies
are pieces of information that a web site transfers to an
individual's hard disk for record keeping purposes. The
RelayHealth Site uses cookies during your online session to
confirm that access to our site is authorized and to control
certain parameters of your communication session with our Site.
Sponsors and advertisers may also use cookies if you select their
advertisement; we are unable to control their use of cookies or
how they manage the information they gather.
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Payment
Processing and E-Health Transactions
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Some RelayHealth Site features may use applications to collect
data to facilitate a payment processing or e-health transactions.
We will obtain your explicit permission to transfer this data to
the third party to facilitate this transaction as part of the
transaction processing service agreement you voluntarily enter
into with RelayHealth.
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RelayHealth may store this information to verify the transaction
for customer service and accounting reasons and may use this
information to help personalize your experience on the
RelayHealth Site. RelayHealth may also share this information
with other third parties on an aggregate basis, but not in any
manner that would permit the third party to identify or contact
individual users of our Site.
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RelayHealth will maintain and protect "Individually
Identifiable Health Information" that it receives in
connection with e-health transactions in accordance with the
requirements of the Health Insurance Portability and
Accountability Act (HIPAA) of 1996 (Public Law 104-191).
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External
Links
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In
order to provide visitors with greater value, RelayHealth may
provide links to various third party web sites. However, even if
a third-party affiliation exists between RelayHealth and that
destination site, RelayHealth EXERCISES NO AUTHORITY OVER
LINKED SITES, EACH OF WHICH MAINTAINS INDEPENDENT PRIVACY AND
DATA COLLECTION POLICIES AND PROCEDURES. RelayHealth ASSUMES NO
RESPONSIBILITY OR LIABILITY FOR THESE INDEPENDENT METHODS OR
ACTIONS AND IS NOT RESPONSIBLE FOR THE INDEPENDENT POLICIES OR
PROCEDURES OF DESTINATION SITES. SIMILARLY, RelayHealth CANNOT
TAKE RESPONSIBILITY FOR THE PRIVACY INITIATIVES OR THE CONTENT
OF SUCH WEB SITES. THESE DESTINATION LINKS ARE PROVIDED ONLY FOR
YOUR CONVENIENCE, AND AS SUCH, YOU ACCESS THEM AT YOUR OWN RISK.
However, RelayHealth wishes to protect the integrity of the
RelayHealth Web Site and its destination links, so any comments
pertaining to the RelayHealth Web Site or any sites accessed
through RelayHealth links are greatly appreciated.
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Security
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RelayHealth combines industry-standard technical safeguards with
employee policies to help prevent the loss, misuse or alteration
of Personal Information under our control. Only authorized
RelayHealth employees, agents or independent contractors are
permitted to access your Personal Information, and all such
employees, agents and independent contractors must agree in
writing to abide by RelayHealth Privacy Policy. Those who violate
the Privacy Policy are subject to disciplinary action, up to and
including termination. RelayHealth employs strict security
measures to safeguard online transactions; Personal Information
is stored in secured systems and is always encrypted when sent
via Internet channels.
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Despite these security measures, RelayHealth DOES NOT
REPRESENT OR WARRANT THAT PERSONAL INFORMATION WILL BE PROTECTED
AGAINST LOSS, MISUSE OR ALTERATION BY THIRD PARTIES.
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Online
Service Agreement
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Please see our Online Service Agreement for other terms and
conditions governing your use of the RelayHealth Web Site.
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Privacy
Policy Changes
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RelayHealth may change this Privacy Policy at any time by posting
revisions to our Web Site. Your use of the Site constitutes
acceptance of the provisions of this Privacy Policy and your
continued usage after such changes are posted constitutes
acceptance of each revised Privacy Policy. If you do not agree to
the terms of this Privacy Policy or any revised policy, then
please exit the Site immediately.
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Contacting
the Web Site
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If you have any questions about this privacy statement, the
practices of this Web Site, or your interaction with this Web
Site, contact:
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RelayHealth
1564 Northeast Expressway
Atlanta, GA 30329
privacy@relayhealth.com
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